Shipping policy

Laser Cactus Co. Shipping Policy

Thank you for shopping with Laser Cactus Co.! We are proud to handcraft and ship your orders from San Antonio, Texas.

1. Processing Times (Turnaround Time)

Please note that "Processing Time" is the time it takes to create or pack your order before it is handed over to the shipping carrier.

 Custom & Personalized Items (Hats, Tumblers, Koozies): Processing time for custom orders is typically [e.g., 5–7] business days. This timeline begins only after you have officially approved your design proof.

 Rhinestones & Standard (Non-Custom) Items: These are ready-to-ship items and are typically processed and packed within [e.g., 1–3] business days.

If your order contains a mix of custom and ready-to-ship items, the entire order will ship together once the custom items are completed.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We primarily ship via Ups.

 Standard Shipping: 3–5 business days once shipped.

 Expedited Shipping: 1–2 business days once shipped.

Please note that choosing expedited shipping only speeds up the transit time with the carrier; it does not change the processing/production time required for custom goods.

3. Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow 24–48 hours for the tracking information to update on the carrier's website.

4. Incorrect Shipping Addresses

Please double-check your shipping address at checkout. Laser Cactus Co. is not responsible for orders shipped to an incorrect address provided by the buyer. If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of re-shipping the items. Because custom items cannot be resold, refunds will not be issued for packages lost due to incorrect address entry.

5. Lost, Stolen, or Damaged Packages

Laser Cactus Co. is not liable for products damaged or lost during transit. If you received your order damaged, or if your package is marked as delivered but you cannot find it, please contact the shipment carrier directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

If you have any questions regarding your shipment, you can always reach us at lasercactusco@gmail.com.