Refund policy

Laser Cactus Co. Return & Refund Policy

We have a 15-day return policy for eligible standard (non-custom) items, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lasercactusco@gmail.com. Please note that returns will need to be sent to the following address:

110 Lamm, San Antonio, TX 78204

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please note that the cost of the return shipping label will be deducted from your final refund amount. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lasercactusco@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 For Custom & Personalized Items: You must contact us within 10 days of delivery with clear photo proof of the damage or error. Please note that we require client approval on design proofs before production; mistakes or oversights on approved proofs (such as misspelled names) are the responsibility of the client and do not qualify for a replacement or refund.

 For Rhinestone Designs & Transfers: You must inspect your items and contact us within 48 hours of delivery with photo proof of any defects or damage to be eligible for a replacement or store credit.

Exceptions / non-returnable items

Certain types of items cannot be returned, like personal care goods (such as beauty products), and hazardous materials, flammable liquids, or gases.

We also strictly do not accept returns on:

 Custom Products: Any special orders or personalized items (such as custom-engraved hats, tumblers, and koozies).

 Rhinestone Designs & Transfers: Due to the highly seasonal and event-dependent nature of these items, these sales are final.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days, minus the cost of the return shipping label. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at lasercactusco@gmail.com.